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Frequently Asked Questions

Think of us as your thought partner on this journey—we’re not afraid to have the hard conversations, listen to what’s going on, and share knowledge so that you can have the information you need to make the most informed decisions that are in your best interest.

  • 90-120 min for new patient appointments and 30-60 min for follow-up appointments.

  • It’s always best to work with a practitioner knowledgeable about functional testing who can interpret lab results and customize treatment plans—treating underlying nutritional and metabolic imbalances often gets to the root of a positive mood and healthy functioning rather than just treating symptoms. We’re restoring balance so symptoms can lessen or even resolve, and we do this by discovering where the imbalances lie through lab testing, but by no means is it required to work with us. We like to keep an open heart and mind about all options and let you decide!

  • While some tests are commonly performed in a provider’s office, other tests are not as well known in the functional space, and there is a possibility that they will not be covered by health insurance. We encourage future patients to see if we are an in-network provider. If we are out-of-network and you would like to work with us, you can view our self-pay pricing. We can also provide a Super Bill for out-of-network reimbursement.

  • 1. Fill out our contact questionnaire. 

    2. We’ll connect within 48 business hours with phone consultation appointment offerings.

    3. We’ll have a free 30-min phone consultation, see if we’re a fit, and discuss next steps.

    4. Within 24 hours of our phone consultation, we’ll begin the patient onboarding process with an email containing step-by-step instructions. There will also be an invitational email from CHARM, the electronic health records system we use to access the patient portal.

  • This is individualized based on what we are working on, changes being made, testing, etc. A general rule is that we should be touching base at least every 1-3 months.

  • Yes! During onboarding we request any RELEVANT/APPLICABLE records and explain how to securely upload and share those for our review prior to our meeting. Prior records are important for the continuity and safety of care. Additionally, having an understanding of what has already been tried can help us avoid duplication of efforts.

  • We do not offer after-hours support or have an on-call service but we do very much want to know when you’re in need of a higher level of care. Please reach out and let us know you need more support, and take advantage of our list of offerings to get yourself the care that you need, and we will be in touch for coordination of care efforts.

After Hours Support

Hospital Access

If you are hospitalized, please contact us or have your provider contact us as soon as possible for coordination of care.

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